Refund policy
Replacement Policy
At Noora Home, customer satisfaction is our priority. If you receive an item that is damaged, defective, incorrect, or not functioning properly, we'll gladly assist you with a replacement.
Replacement Eligibility
You may request a replacement if the product you receive is:
- Incorrect item
- Damaged during delivery
- Defective or faulty
- Missing essential parts or accessories
Please note that all replacement requests must meet the conditions outlined below.
Replacement Request Period
You can submit a replacement request within 30 days of receiving your order.
- Within 7 days of delivery: Replacement is provided free of charge.
- After 7 days (up to 30 days): Additional replacement or shipping charges may apply depending on the case.
How to Request a Replacement
To begin the replacement process:
- Contact our customer support team.
- Share your order number along with a clear photo or video showing the issue.
- Our team will review your request and guide you through the next steps.
In many cases, our support team can help resolve the issue without requiring a replacement.
Replacement Process
If the product is confirmed to be defective or damaged, one of the following options will apply:
Option 1 – Return & Replacement
You may be asked to send the product back in its original packaging, including all accessories, to our warehouse.
Once the returned item is received and inspected, we will dispatch your replacement within 5 business days.
Option 2 – Pickup & Replacement
Where available, we will arrange a courier pickup for the product. Please ensure the item is packed securely in its original packaging with all included accessories.
Your replacement will be processed within 14 business days after pickup confirmation.
Important Notes
- Replacement requests are subject to product inspection.
- The item must be returned with its original packaging and accessories.
- We do not offer replacements for change of mind, incorrect ordering, or personal preference.
Refund Policy
At this time, Noora Home does not offer refunds. If your product qualifies under our Replacement Policy, we will provide a replacement instead of a refund.
Need Help?
If you have any questions regarding your order or replacement request, please contact our customer support team. We're always happy to assist you.